Privacy and Use Policy
Terms & Conditions
Privacy
We value your privacy and trust in us, and therefore, we explain our policy regarding the collection and use of information:
At Al Tamir General Trading:
Information gathering:
- When you register or order from our store, we collect some information such as: your name, your mobile number, your address, and your email.
- We use cookies to improve your experience on the site and to understand your interests.
Information usage:
- We only use your information to process your orders and contact you when needed.
- We may send you offers or updates if you choose to subscribe to our mailing lists.
Information protection:
- We keep your information as secure as possible.
- We follow strict security procedures to prevent any unauthorized access to your data.
Sharing information:
- We guarantee that your personal information will not be sold or shared with any third party, except with shipping partners or parties necessary to complete your order.
- We may share some non-personal data to improve our services and study it statistically without revealing your identity.
Your rights:
- You can request to modify or delete your data from our systems at any time.
- You have the right to request details of the data we hold about you.
Privacy Policy Updates:
- We may update the privacy policy from time to time.
- Any changes will be posted here directly, so that you can stay informed
Our Core Values that Drive Everything We Do
Passionate About Work
Passion for work is a enthusiasm and excitement for what you do.
Creative team members
A creative team is to design and execute campaigns & encourage
Innovation solutions
Using either completely concepts finding new ways of using existing
Qualitiful products
Product quality refers to how well a product satisfies our customer
Customer satisfaction
Happy customers are delighted because of the customer service
Simplicity interface
Simplicity is used loosely to refer to the need to minimize a process
Shipping
Shipping and delivery time:
- Your orders will be processed within 1 to 3 working daysfrom the date of order confirmation.
- After the order is processed, delivery takes place within 2 to 7 business daysdepending on the city and location.
- Note: Some remote cities or regions may experience slightly longer delivery times.
Shipping companies:
- We deal with the best shipping companies to ensure your orders are delivered as quickly as possible and in the best condition.
- Once your order has shipped, you will receive a message on your mobile phone or email with the tracking number.
Shipping fees:
- Shipping fees are determined at the time of order completion based on the city and products ordered.
- Sometimes we offer free shipping on some orders, so follow us closely so you don’t miss out on the offers.
Important notes:
- Please ensure that the delivery address is written accurately and completely to avoid any delays.
- If there is any error in the address or contact information, the customer will bear the cost of return shipping.
- Some large or heavy furniture items may require special delivery arrangements, and we will contact you if we need additional details
- Quality and Variety
- Sustainable Practices
- Expert Guidance
- Experienced Team
Return and Replacement Policy
Returning an item for replacement
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at altameergen12@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or replaced.
You can always contact us for any return question at altameergen12@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable/replaceable items
– Items without any damage .
– Items purchased during a sale, discounted items and/or made with promotional codes are strictly non-returnable/non-refundable
– Any items that have been used
– Any items that are not returned within 7 days after delivery.
– Any items not purchased directly through our Al Tameer General Trading store and our website — www. altameergeneraltrading.com
– Any items with damage caused by the customer
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will contact you, so our company can transfer the cost.